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Support center Help when you need it

Find the next step, faster.

Get started, troubleshoot a scan, understand a finding, or reach the SmartScanner team directly.

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Setup help
Finding guidance
Direct support
Support routes

Need to learn

Open the documentation

Need to investigate

Browse vulnerability details

Need a person

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What are you trying to do?

01

Get started

Learn what SmartScanner does and run your first scan with the setup guide.

Open documentation 02

Understand a finding

Search the vulnerability library for impact, references, and remediation guidance.

Browse vulnerabilities 03

Talk to support

Share your question or problem with the SmartScanner team and get a direct response.

Send a message

Quick resources

Useful places to look first.

View all documentation

Configure authentication

Set up scans for protected areas.

Configure a proxy

Connect through HTTP or SOCKS5.

Read scan reports

Understand exports and findings.

Extend support

Keep updates and assistance current.

Common questions

Frequently asked questions

How can I scan my website with SmartScanner?
You just need to enter your website URL and hit the scan button. Read the guide on Scanning a target page.
How Smart is SmartScanner?
SmartScanner is powered by advanced AI and Machine Learning, allowing it to adapt its scanning methods to each unique target. This results in highly accurate detections with fewer false positives. From identifying vulnerable pages to contextual risk analysis, SmartScanner continuously learns and evolves. For more details on how we use AI, visit our AI page.
What types of vulnerabilities does SmartScanner detect?
SmartScanner detects vulnerabilities like SQL Injection, Cross-Site Scripting (XSS), authentication flaws, known CMS bugs, and OWASP Top 10 risks. Learn more on our vulnerabilities page.
My website is behind a login form, how can I scan it with SmartScanner?
SmartScanner supports both HTTP Basic and HTML form authentications. Read about authenticated scans.
Can you see the targets or results of my scans?
No, we do not access or store your scan results. See our privacy policy for more.
How can I cancel my subscription?
To cancel your subscription, open SmartScanner and view your license details by hovering over the version number in the bottom-left corner. In the license info popup, click the "Cancel Subscription" button, which will take you to a confirmation page. After canceling, your subscription will remain active until the end of the current billing cycle. For detailed instructions, visit our subscription management guide.

Still need help?

Tell us what you are trying to solve.

Send the SmartScanner team a message and include the version, scan target, and any relevant error details.

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